We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution to our staff, our guests, and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit.
Masks are MANDATORY and must be worn at all times during your visit. No exceptions.
Contactless Payments Only. Download PocketSalon or leave an authorized Card on File: No Cash/Checks will be accepted (not even to tip). This is merely to make the transaction contactless and speedy when you arrive to your appointment, and will make it quicker for you to leave. Absolutely NO charges or appointments holds will be placed on the card. When you are reserving your appointment over the phone, we will guide you through which ever process you feel most comfortable doing.
We’ll Greet You VERBALLY. (no handshakes or hugs please)
Please Come Alone. We will not accommodate extra family members, children, or friends. If they come with you, they will need to wait outside.
Minors Receiving Services: will be required to have a guardian present during check in/and during the consultation; after which you will be asked to wait outside of the salon or in your vehicle for the reminder of their visit. We will text or call you when they are finished. We will NOT service minors without a guardian present during the consultation.
After Checking in to Your Appointment: we will ask you to wait outside or in your vehicle. We will text you or call you when your service provider is ready. This will eliminate extra people in the salon at one time, and allow us to clean the styling station and products used during services.
Before your Service Begins: Your temperature will be taken. No one with a fever may enter the building (guests and staff). We’ll ask you a series of COVID-19 related questions, and a release form will be signed. You will be asked to sanitize your hands or wash your hands immediately. We highly recommend that you wear a mask throughout your entire experience in the salon, but we understand if you can’t. If you would like a mask, we can provide one for you for $2. Be kind to those who choose not to, or are unable.
Our changing rooms will be closed. We will NOT be having you change into color robes. Please wear an older t-shirt or something that has a lower neckline.
Please, no large handbags, iPads, laptops, or food. Bring only what you need and can fit in your lap.
Our stations are spaced 6 feet apart to maintain distance between guests.
We are only operating with a maximum of 6 stylists each day. One Guest per Stylist at any time.
We will not be offering beverages at this time.
Hand and Shoulder massages will not be offered.
Capes are WASHED between each guest, as usual.
We will begin the checkout process out in the middle of your service. This is to shorten the amount of time you’re spending in the salon and eliminate the number of staff we need to have working.
If your receiving a color service, we will total your service, add gratuity, Pre-Book your next appointment, and add your home care products (we will gather them and bag them up), during your processing time.
All other services that do not include a processing time, we will total your service, add gratuity, Pre-Book your next appointment, and add your home care products (we will gather them and bag them up), towards the end of your service.
For checkout, the Card on File or PocketSalon will be used. We will guide you through PocketSalon check out, if you need it. You will not need to use the signature pad or stop at the front desk when your finished with your service(s).
Every appointment scheduled will receive an extra 15 minutes of cleaning time for the stylist to properly disinfect and sanitize all tools, brushes, clips, combs, bowls, blowdryers, implements, and surface areas touched by their guests before they are permitted to move onto their next guest.
Time to Restock on your Home Care?
Walk-Ins: To eliminate the amount of people at one time in the salon, please allow our gloved guest car team to shop the retail are for you. Browsing will not be permitted. Our guest care team member will be there to assist you with your purchase. Please wait in our entry way for assistance.
Curbside: You may also purchase products and we will bring it out to you! Purchase your products via PocketSalon, call us when your on your way to pick them up, and will have it ready for you when you get here! No need to get off! *Restocking Promo is not available through PocketSalon*
If you need to reschedule your appointment, we request that you give us at least 48 hours notice on adjustments so that we may accommodate other guests. Please call us at 281.395.6711 and we will do our best to adjust your appointment to a date and time that works best for you.
For certain services, we will require an authorized card on file to secure scheduling. Services include, but are not limited to: Brazilian Blowouts, Vomor Extensions, All Color Services, Permanent Waves, any haircut 60+ mins, and/or any services requiring extra time. For appointments that fall under our Appointment Guarantee System, please make any adjustments to your appointment 48 hours prior to your appointment time to avoid any Appointment Guarantee charges. Adjustments to your appointment within 24 hours of its starting time starting time will incur a 50% charge.
The Texas Department of Licensing and Regulation for Cosmetology has given us quite a large list of rules that we must follow in order to ensure that our guests, our team, and our community are safe. We must maintain 6 feet of separation between all guests and are only allowed to operate at 25% capacity. What does that mean? We will only have a maximum of 6 hair stylists, 2 guest care team members (one on the salon floor, and one on the phones for a limited time of the day).
Please remember: NO guest is more important than another. We value all of our guests equally. Unkind words will NOT be tolerated under any circumstances.
Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you’ve come to expect from us. We hope that will be sooner than later!
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.
Cultivating Natural Passion into Excellence