We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution to our staff, our guests, and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit.
This is merely to make the transaction contactless and speedy when you arrive to your appointment, and will make it quicker for you to leave. Absolutely NO charges or appointments holds will be placed on the card. When you are reserving your appointment over the phone, we will guide you through which ever process you feel most comfortable doing.
(no handshakes or hugs please)
We will not accommodate extra family members, children, or friends. If they come with you, they will need to wait outside. We do not have a reception/waiting area at this moment.
Minors (under the age of 18) will be required to have a guardian present during check in/and during the consultation; after which you will be asked to wait outside of the salon or in your vehicle for the reminder of their visit. We will text or call you when they are finished. We will NOT service minors without a guardian present during the consultation.
If your stylist is not ready for you, we will ask you to wait outside or in your vehicle. We will text you or call you when your service provider is ready. This will eliminate extra people in the salon at one time, and allow us to clean the styling station and products used during services.
Your temperature will be taken. No one with a fever may enter the building (guests and staff). We’ll ask you a series of COVID-19 related questions, and a release form will be signed. You will be asked to sanitize your hands or wash your hands immediately. A mask is mandatory prior to entering our establishment, if you do not have one, one will be provided for you.
We will NOT be having you change into color robes. Please wear an older t-shirt or something that has a lower neckline.
Bring only what you need and can fit in your lap.
We will begin the checkout process out in the middle of your service. This is to shorten the amount of time you’re spending in the salon and eliminate the number of staff we need to have working.
We will total your service, add gratuity, Pre-Book your next appointment, and add your home care products (we will gather them and bag them up), during your processing time.
For checkout, the Card on File or PocketSalon will be used. We will guide you through PocketSalon check out, if you need it. You will not need to use the signature pad or stop at the front desk when your finished with your service(s).
Time to Restock on your Home Care?
To eliminate the amount of people at one time in the salon, please allow our gloved guest car team to shop the retail are for you. Browsing will not be permitted. Our guest care team member will be there to assist you with your purchase. Please wait in our entry way for assistance.
You may also purchase products and we will bring it out to you! Purchase your products via PocketSalon, call us when your on your way to pick them up, and will have it ready for you when you get here! No need to get off!
If you need to reschedule your appointment, we request that you give us at least 48 hours notice on adjustments so that we may accommodate other guests. Please call us at 281.395.6711 and we will do our best to adjust your appointment to a date and time that works best for you.
For certain services, we will require an authorized card on file to secure scheduling. Services include, but are not limited to: Brazilian Blowouts, Vomor Extensions, All Color Services, Permanent Waves, any haircut 60+ mins, and/or any services requiring extra time. Please make any adjustments to your appointment 48 hours prior to your appointment time to avoid any Appointment Guarantee charges. Adjustments to your appointment within 24 hours of its starting time starting time will incur a 50% charge.
The Texas Department of Licensing and Regulation for Cosmetology has given us quite a large list of rules that we must follow in order to ensure that our guests, our team, and our community are safe and Aurea Salon will be doing our part.
Please remember: NO guest is more important than another. We value all of our guests equally. Unkind words will NOT be tolerated under any circumstances.
Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you’ve come to expect from us. We hope that will be sooner than later!
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.
Cultivating Natural Passion into Excellence