A Word Regarding Your New Guest Experience, What to Expect on your Next Visit
Dear Guests:
We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution to our staff, our guests, and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit.
Services
Masks are MANDATORY and must be worn at ALL TIMES during your visit. NO EXCEPTIONS.
Contactless Payments Options are Available. Simply download PocketSalon or leave an authorized Card on File. Cash is accepted.
We’ll Greet You VERBALLY.
(no handshakes or hugs please)
Please Come Alone.
We will not accommodate extra family members, children, or friends. If they come with you, they will need to wait outside. We do not have a reception/waiting area at this moment.
Minors Receiving Services
Minors (under the age of 18) will be required to have a guardian present during check in/and during the consultation; after which you may accompany your child. There are not extra seats available, you will be asked to stand next to your minor or you may wait in your vehicle for the reminder of their visit. We will text or call you when they are finished. We will NOT service minors without a guardian present during the consultation.
Waiting For Your Stylist?
If your stylist is not ready for you, we will ask you to wait outside or in your vehicle. We will text you or call you when your service provider is ready. This will eliminate extra people in the salon at one time, and allow us to clean the styling station and products used during services.
Before your Service Begins
Your temperature will be taken. No one with a fever may enter the building (guests and staff). We’ll ask you a series of COVID-19 related questions, and a release form will be signed. You will be asked to sanitize your hands or wash your hands immediately. A mask is mandatory prior to entering our establishment, if you do not have one, one will be provided for you.
Our changing rooms will be closed.
We will NOT be having you change into color robes. Please wear an older t-shirt or something that has a lower neckline.
Please, no large handbags, iPads, laptops, food, or drinks.
Bring only what you need and can fit in your lap.
Our stations are spaced 6 feet apart to maintain distance between guests.
We are operating at 50% each day.
We will not be offering beverages or Hand and Shoulder Massage at this time.
Capes are WASHED between each guest, as usual.
Color Guests
We will begin the checkout process out in the middle of your service. This is to shorten the amount of time you’re spending in the salon and eliminate the number of staff we need to have working.
We will total your service, add gratuity, Pre-Book your next appointment, and add your home care products (we will gather them and bag them up), during your processing time.
For checkout, the Card on File or PocketSalon will be used. We will guide you through PocketSalon check out, if you need it. You will not need to use the signature pad or stop at the front desk when your finished with your service(s).
Stylists will properly disinfect and sanitize all tools, brushes, clips, combs, bowls, blowdryers, implements, and surface areas touched by their guests before they are permitted to move onto their next guest.
Product Purchases & Curbside
Time to Restock on your Home Care?
Walk-Ins
To eliminate the amount of people at one time in the salon, please allow our gloved guest car team to shop the retail are for you. Our guest care team member will be there to assist you with your purchase. Please wait in our entry way for assistance.
Curbside
You may also purchase products and we will bring it out to you! Purchase your products via PocketSalon, call us when your on your way to pick them up, and will have it ready for you when you get here! No need to get off!
Rescheduling Appointments
If you need to reschedule your appointment, we request that you give us at least 48 hours notice on adjustments so that we may accommodate other guests. Please call us at 281.395.6711 and we will do our best to adjust your appointment to a date and time that works best for you.
Appointment Guarantee
For certain services, we will require an authorized card on file to secure scheduling. Services include, but are not limited to: Brazilian Blowouts, VoMor Extensions, All Color Services, Permanent Waves, any haircut 60+ mins, and/or any services requiring extra time. Please make any adjustments to your appointment 48 hours prior to your appointment time to avoid any Appointment Guarantee charges. Adjustments to your appointment within 24 hours of its starting time starting time will incur a 50% charge.
The Texas Department of Licensing and Regulation for Cosmetology has given us quite a large list of rules that we must follow in order to ensure that our guests, our team, and our community are safe and Aurea Salon will be doing our part.
Please remember: NO guest is more important than another. We value all of our guests equally. Unkind words will NOT be tolerated under any circumstances.
Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you’ve come to expect from us. We hope that will be sooner than later!
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.
Respectfully,
Aurea Salon
Cultivating Natural Passion into Excellence