A Word Regarding Re-Opening and your new Guest Experience

What to Expect on your Next Visit

Dear Guests:

We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution to our staff, our guests, and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit. 

Masks are MANDATORY and must be worn at all times during your visit. No exceptions. 

Contactless Payments Only. Download PocketSalon or leave an authorized Card on File: No Cash/Checks will be accepted (not even to tip). This is merely to make the transaction contactless and speedy when you arrive to your appointment, and will make it quicker for you to leave. Absolutely NO charges or appointments holds will be placed on the card. When you are reserving your appointment over the phone, we will guide you through which ever process you feel most comfortable doing. 

We’ll Greet You VERBALLY. (no handshakes or hugs please)

Please Come Alone. We will not accommodate extra family members, children, or friends. If they come with you, they will need to wait outside.

Minors Receiving Services: will be required to have a guardian present during check in/and during the consultation; after which you will be asked to wait outside of the salon or in your vehicle for the reminder of their visit. We will text or call you when they are finished. We will NOT service minors without a guardian present during the consultation. 

After Checking in to Your Appointment: we will ask you to wait outside or in your vehicle. We will text you or call you when your service provider is ready. This will eliminate extra people in the salon at one time, and allow us to clean the styling station and products used during services. 

Before your Service Begins: Your temperature will be taken. No one with a fever may enter the building (guests and staff). We’ll ask you a series of COVID-19 related questions, and a release form will be signed. You will be asked to sanitize your hands or wash your hands immediately. We highly recommend that you wear a mask throughout your entire experience in the salon, but we understand if you can’t. If you would like a mask, we can provide one for you for $2. Be kind to those who choose not to, or are unable. 

Our changing rooms will be closed. We will NOT be having you change into color robes. Please wear an older t-shirt or something that has a lower neckline. 

Please, no large handbags, iPads, laptops, or food. Bring only what you need and can fit in your lap. 

Our stations are spaced 6 feet apart to maintain distance between guests. 

We are only operating with a maximum of 6 stylists each day. One Guest per Stylist at any time. 

We will not be offering beverages at this time. 

Hand and Shoulder massages will not be offered.

Capes are WASHED between each guest, as usual. 

We will begin the checkout process out in the middle of your service. This is to shorten the amount of time you’re spending in the salon and eliminate the number of staff we need to have working.

If your receiving a color service, we will total your service, add gratuity, Pre-Book your next appointment, and add your home care products (we will gather them and bag them up), during your processing time. 

All other services that do not include a processing time, we will total your service, add gratuity, Pre-Book your next appointment, and add your home care products (we will gather them and bag them up), towards the end of your service. 

For checkout, the Card on File or PocketSalon will be used. We will guide you through PocketSalon check out, if you need it. You will not need to use the signature pad or stop at the front desk when your finished with your service(s). 

Every appointment scheduled will receive an extra 15 minutes of cleaning time for the stylist to properly disinfect and sanitize all tools, brushes, clips, combs, bowls, blowdryers, implements, and surface  areas touched by their guests before they are permitted to move onto their next guest.