Policies

AUREA’S POLICIES

Terms and Conditions for Aurea Giftcards
Giftcards are transferable, but are not redeemable for cash. Giftcards issued for a service are based on the current service value at time of purchase and will not be adjusted in the event of a service price increase. Giftcards issued for services are based on the starting price for the service. Aurea service providers have varying service prices based on skill and experience level so the actual price of a scheduled appointment may be higher than the value of the giftcard; please make sure to inquire about service provider rates when scheduling appointments and paying with a giftcard. A giftcard recipient name must be provided at the time of purchase to allow Aurea to research giftcards if lost.

 

No Show and Cancellation Policy
Salons and spas make revenues by selling time to our guests. Should that guest not show up or not call until the last moment before his or her appointment, we can not fill that cancellation in time. Out of courtesy to you, we will never overbook our schedules to accommodate. Please call 48 hours in advance to reschedule or cancel an appointment. For appointments booked in person or over the phone, a third no show or last minute cancellation will result in pre-payment for any future appointments. For appointments booked online, a gift certificate must be purchased for at least the amount of the service(s) that were booked. A no show or last minute cancellation for appointments booked online will result in the loss of this gift certificate. We understand that things happen in life and there will be times when a guest is late or misses his or her appointment. If you are late getting to your appointment and the service provider can not see you, we will try very hard to get you in with another service provider to respect your time and to respect the time of the other guests that are booked after your original appointment. We value you as a guest and we try very hard to have your time with us run as smoothly as possible. We confirm reservations with a variety of platforms. We send email and text message confirmations up to a week prior to your appointment time. Just ask to sign up with out front desk staff. We confirm appointments 24 hours in advance. If you feel that you have a reservation and did not receive a call, please contact us as soon as possible. Please listen to the reservations stated in your confirmation call to insure that all of your services have been booked correctly.

 

 

Deposit Policy
Because we offer a variety of services that require a lot of time, we do require that some services require a deposit in order to schedule that appointment. Some services are, but not limited too: the Brazilian Blowout, Permanent Waves, 90 minute Facials, Vomor Extensions services. Any deposit may be paid for over the phone at the time of booking, or in person when scheduling. Those deposits will be applied towards the day of the service. If you need to make any changes to the appointment, we require more than 48 hours of the original appointment time so that we may have opportunity to fill that time. Any appointment changed, moved, or cancelled within 48 hours of your original appointment time results in a forfeited deposit and another deposit is required to schedule another appointment. Aurea appreciates your cooperation.

 

Redo’s for Hair Services
Requests must be made within 5 days from the date of service. They also must be performed by the same stylist or one of the same level.

 

Payment
Aurea accepts cash, checks and the following credit cards: VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.

 

Cell Phones
Out of courtesy to our guests, we ask that cell phones be switched to silent mode and not used while at Aurea.

 

Product Returns
Products may be returned within 5 days from the date of purchase for a full refund. Exchanges or store credits only are given after up to 60 days of purchase date. All BOGO products are final sale. All returns must have a receipt.

 

Children
Out of respect to our other guests and for their own safety children (12 and under) are not allowed in the service areas unless they are receiving a service themselves. All children under the age of 5 must be in a stroller at all times when not receiving a service. Please keep in mind that no one will be available to supervise your children while you are receiving your service. Children also may not be in the retail areas unless supervised by an adult at all times. Aurea appreciates your cooperation.