Last Minute Appointments »
 

Policies

AUREA’S POLICIES

 

Stylist Levels at Aurea

Aurea Salon is a level based salon, promoting through experience, clientele, talent, and multiple Aveda Benchmarks. All stylists are required to take two advanced continued education classes per year in order to stay on our team. We believe that in order to create great hair, we have to stay at the forefront of trends, and we do so with continuously educating ourselves. On top of that, Aurea Salon brings in educators from around the country to cultivate and sharpen their skills consistently.

 

New Talent Stylist
They are pursuing Aurea’s rigorous training curriculum to further develop their skills and meet Aveda’s and Aurea’s standards of excellence. This level may not always be available.

 

Stylist
Carefully selected for their skills and professionalism, each stylist/colorist has successfully completed Aurea’s Advanced Training Program.

 

Senior Stylist
Seasoned professionals who’s commitment to ongoing educate keeps them on the forefront of new color and cut techniques and trends.

 

Master Stylist
Aurea’s advanced and seasoned professionals.

 

Creative Director
Aurea’s most experienced specialists. Creative Directors bring rich education and experience to their clients.

 
 

Terms and Conditions for Aurea Giftcards

Giftcards are transferable, but are not redeemable for cash. Giftcards issued for a service are based on the current service value at time of purchase and will not be adjusted in the event of a service price increase. Giftcards issued for services are based on the starting price for the service. Aurea service providers have varying service prices based on skill and experience level so the actual price of a scheduled appointment may be higher than the value of the giftcard; please make sure to inquire about service provider rates when scheduling appointments and paying with a giftcard. A giftcard recipient name must be provided at the time of purchase to allow Aurea to research giftcards if lost.

 
 

Appointment Guarantee, No Show and Cancellation Policy

Salons and spas make revenues by selling time to our guests. Should that guest not show up or not call until the last moment before his or her appointment, we can not fill that cancellation in time. Out of courtesy to you, we will never overbook our schedules to accommodate. Please call 48 hours in advance to reschedule or cancel an appointment.

Appointments that require 60+ mins, All Color/Chemical Processes, all Vomor Extensions, and Brazilian Blowout appointments require an authorized card on file in order to reserve your appointment with your stylist. Adjustments to your appointment(s) (no shows, last minute cancellations, last minute reschedules) made within 24 hours of its starting time will result in a 50% charge of the service(s) on the card left on file. For appointments booked in person or over the phone, a third no show, last minute cancellation, or last minute reschedule will result in full pre-payment for any and all future appointments. For appointments booked online through a third party, a gift certificate must be purchased for at least the amount of the service(s) that were booked. A no show or last minute cancellation for appointments booked online will result in the loss of this gift certificate. We understand that things happen in life and there will be times when a guest is late or misses his or her appointment. If you are late getting to your appointment and the service provider can not see you, we will try very hard to get you in with another service provider to respect your time and to respect the time of the other guests that are booked after your original appointment. We value you as a guest and we try very hard to have your time with us run as smoothly as possible. We confirm reservations with a variety of platforms. We send email and text message reminders up to three days prior to your appointment time, and we call up to two days prior to your appointment time. Just ask to sign up with out front desk staff. If you feel that you have a reservation and did not receive a call, please contact us as soon as possible. Please listen to the reservations stated in your confirmation call to insure that all of your services have been booked correctly.

 
 

Redo’s

Requests must be made within 7 days from the date of service. They also must be performed by the same stylist or one of the same level.

 
 

Payment

Aurea accepts following credit cards: VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. No cash. No Checks.

 
 

Cell Phones

Out of courtesy to our guests, we ask that cell phones be switched to silent mode and not used while at Aurea.

 
 

Product Returns & Exchange Policy

Products may be returned within 5 days from the date of purchase for a full refund. Exchanges or store credits only are given after up to 60 days of purchase date. All BOGO products are final sale. All returns must have a receipt.

 
 

Children

Out of respect to our other guests and for their own safety children (10 and under) are not allowed in the service areas unless they are receiving a service themselves. All children under the age of 5 must be in a stroller at all times when not receiving a service. Please keep in mind that no one will be available to supervise your children while you are receiving your service. Children also may not be in the retail areas unless supervised by an adult at all times. Aurea appreciates your cooperation.